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Faq's

I HAVE ENTERED AN INCORRECT ADDRESS!

If you've entered your address incorrectly or it was auto-filled with errors, please notify us via email at cs@harmonia-decor.com, we'll rectify it within 24 hours.

Q: ARE THERE ANY ADDITIONAL CHARGES, SUCH AS TAXES OR SHIPPING FEES APPLIED TO MY ORDER?

All prices listed on our website are inclusive of VAT (Value Added Tax), as required by UAE law.

 

Q:CAN I REQUEST AN INVOICE FOR MY PURCHASE?

Certainly! We provide invoices for all orders placed on our website. Once your order is confirmed and processed, an electronic invoice will be sent to the email address provided during checkout. If you require a physical copy of the invoice or need any modifications, please contact our customer care team at cs@harmonia-decor.com and we'll be happy to assist you.

Q: HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED? 

Deliveries usually takes between 2-3 days.

Q: WHICH EMIRATES DO YOU COVER?

We deliver to all emirates within the UAE.

Q:MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?

We ensure that every item is shipped with additional padding. Nevertheless, approximately 1 in 1000 products may sustain damage due to factors such as mishandling or rough terrain conditions during the delivery process.

Should this occur, kindly reach out to us at cs@Harmonia-decor.com, providing:

A - Your order number.

B - A picture showing the damaged product.

 

Q: HOW MANY DAYS WILL IT TAKE FOR A REFUND TO REFLECT ON MY CARD?

Refunds typically take anywhere between 3-45 working days depending on the receivers bank.